Not all losses happen during normal business hours. ClaimsPro has developed a comprehensive multilingual Emergency Claims Service (ECS) centre, which is program specific. Account instructions are available to the on-call adjusters, no matter where the loss has occurred, and these instructions include all preferred vendors such as engineering and legal firms.

The average call back time by a ClaimsPro adjuster in Canada is approximately seven minutes from the time a call is received at our service centre. An adjuster responds to all inquiries or claims no matter how minor. If necessary, an adjuster will attend the scene of any unique or major loss and provide assistance in accordance with the instructions arranged with the client. The adjuster then contacts our Clients emergency personnel and/or provides a report before 9:00 AM the next business day.

Call Centre
ClaimsPro can custom design an emergency response program that fits the needs of your business. Our Call Centre becomes an extension of their program.

Multilingual Service
ECS is available in English, French and most major languages.

ecs@scm.ca

Call Mark Tucker, Senior VP National Accounts at 1-888-726-7333 to inquire about a branded, dedicated toll-free ECS line for your company today!